Performance management
Performance Management is an holistic process bringing together many of the elements which go to make up the successful practice of people management in order to achieve high levels of organisational performance. Its about:
Performance Improvement
Continuous Development
Managing Behaviour
Performance Management is a tool to assist managers to manage effective so that the people or teams they manage:
Know and understand what is expected of them
Have the skills and abilities to deliver to these expectations
Are supported by the organization to develop the capacity to meet these expectations
Are given feedback on their performance, and
Have the opportunity to discuss and contribute to individual and team objectives.
At Proteus we partner with Targeted Learning and facilitate worldwide Performance Management 2 day workshops in a modular approach
See the seven conversations for performance excellence from Targeted Learning:
7 Conversations.pdf
Module 1 Coaching Conversations where participants
Asses their own coaching style and learn hown to adapt it to meet the needs of their people
Identify opportunities to fully engage others through more effective dialogue
Learn specific techniques for reducing dependence and building the confidence of others
Module 2 Seeking and Receiving Feedback leaders learn how to
Seek and receive feedback as a way to model effective learning, accelerating personal growth and ensuring goal attainment
Overcome fears and barriers to learning from criticism
Find value in all feedback
Handle criticism with less anxiety and frustration
Foster a feedback culture where people welcome feedback as a tool for learning
Module 3 Giving Feedback teaches leaders to:
Give candid feedback that minimises defensiveness and maximises learning
Tactfully deals with defensiveness when it arises
Use feedback to clarify direction, build ability, change behaviour, strengthen confidence and increase motivation and goal attainment.
Module 4 Aligning Business Goals teaches leaders
How to set goals that promote engagement and lead to superior business results
How to use conversation to move people beyond writing goals, towards collaborating with others to build mutual understanding , secure vital support and ensure alignment with the organisation.
Module 5 Development Conversations Leaders will learn:
The four strategies that will accelerate growth of others
How to use conversation to help others create development plans that will accelerate learning, improve performance and enhance job satisfaction
Module 6 Results Reviews the purpose of reviews is to promote individual growth and business success, leaders learn how to:
Enable these conversations to be a collaborative process
Hold others accountable for results whilst also being fully supportive of the individual
Ensure that end of year appraisals are accurate, balanced and free of major surprises
Minimise the stress and fear associated with these difficult conversations whilst maximising the value for everyone involved.